Shipping Policy

Clear information about order processing, shipping origin, estimated delivery times, tracking, customs, and delivery delays.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Processing time refers to the time required to prepare an order for shipment and does not include transit time.

2. Shipping Origin

All orders placed through the St.Region website are processed, fulfilled, and direct-shipped from our fulfillment center in Shenzhen, China by our operating entity Shenzhen Menghuantongyou Trade Ltd.

Fulfillment Center & Registration Address: RM 9-2405, Wanmei Garden, Haoye Community, Xixiang St., Bao'an District, Shenzhen, Guangdong, 518100, China.

3. Estimated Delivery Time

After dispatch, typical transit time is approximately 15–25 business days, depending on the destination, carrier, customs clearance, holidays, weather, and other local conditions.

Delivery estimates are not guaranteed delivery dates.

4. Tracking Information

Where tracking is available, tracking information will be provided after the order has been dispatched.

Please allow some time for the carrier's tracking system to update after shipment.

5. Shipping Costs

Applicable shipping charges and any available free-shipping offers are displayed during the purchasing process and/or on the applicable product or shipping information pages.

The shipping charges shown at checkout are the charges applicable to your order.

6. Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.

Such charges are determined by the destination country's authorities and may be the responsibility of the customer unless otherwise stated at checkout.

St.Region does not control customs processing times or customs decisions.

7. Delivery Delays

Delivery may be delayed by customs clearance, carrier operations, severe weather, public holidays, incorrect delivery information, remote destinations, or other circumstances outside our reasonable control.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. If you notice an error in your shipping address, please contact us as soon as possible after placing your order.

We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.

9. Contact Us

Legal Business Name: Shenzhen Menghuantongyou Trade Ltd.

Brand Name: St.Region

Email: support@streetregion.com

Phone: +86 13058151468

Support Hours: Monday – Friday: 9:00 AM – 6:00 PM (GMT+8)