What is St.Region?

St.Region is a contemporary fashion jewelry brand operated by Shenzhen Menghuantongyou Trade Ltd., based in Shenzhen, Guangdong, China.

Where are orders shipped from?

Orders placed through the St.Region website are fulfilled and shipped from China.

How long does delivery take?

Orders are generally processed within 1–3 business days. Typical transit time after dispatch is approximately 15–25 business days, depending on destination, carrier operations, customs clearance, holidays, weather, and other local conditions.

Will I receive tracking information?

Where tracking is available, tracking information will be provided after the order has been dispatched.

Are customs duties or import taxes included?

International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country. These charges may be the responsibility of the customer unless otherwise stated at checkout.

What is your return policy?

We generally accept eligible returns within 30 days of delivery. Returned products must meet the conditions described in our Return & Refund Policy.

How do I request a return?

Contact support@streetregion.com with your order number, the item you wish to return, and the reason for the return. Please wait for return instructions before sending the product back.

What should I do if my item arrives damaged or incorrect?

Contact us as soon as possible after delivery and provide your order number and photographs of the item and packaging when requested.

How should I care for my jewelry?

Unless otherwise specified on the individual product page, avoid unnecessary contact with water, perfume, lotions, and other chemicals. Store jewelry in a dry place and clean it gently with an appropriate soft cloth.

How can I contact St.Region?

Email: support@streetregion.com

Phone: +86 13058151468

Monday–Friday, 10:00 AM–5:00 PM UTC+8